THE DROP-OFF AND PICK-UP PROCESS CAN TAKE UP TO ONE HOUR.  WE STRONGLY RECOMMEND YOU PRE-SIGN YOUR PAPERWORK AND REVIEW OUR SERVICES WITH OUR STAFF IN ADVANCE. 

When you enter our parking lot you will be greeted by a staff member to verify your appointment. You will receive a paper for your dashboard with the patient’s first and last name and a green marker for your windshield. 

You will be asked the following questions (possibly more than once):
• Is your pet on any medication we should be aware of or have any symptoms of sneezing, coughing, runny nose, tearing eyes, diarrhea or vomiting? If yes, you must there wait until the information is reviewed by the Veterinarian on staff for guidance. 
• Is there anything else that we should know about your animal’s behavior or temperament or any other concerns?

The information is recorded and brought to the medical staff’s attention during the pre-surgical exam. It is important to let the staff know everything about your pet so that we can provide the best and safest treatment and service for them.

You will then follow the cones around the parking lot to the check-in staff.  A tech will come out to get your pet. You will then review your services and any questions you have with the office staff before you leave. 

You will line up in the parking lot the same as check-in with the dashboard paper visible.  While a staff member reviews post-op procedures with you, another staff member will bring your pet(s) to the car. We recommend that you check your email and pay any remaining balance before pick up.  Any final payment due is collected at this time.

Please be on time for pick up! We will charge a late fee every half hour you are late past your pick up time.