NEW DRIVE THRU DROP-OFF AND PICK-UP PROCESS
Client drop-off and pick-up procedure – Implemented
May 2020 Check-in time for dogs is at 7:30am and for cats is 8:00am.
Clients approaching the parking lot are greeted by a staff member wearing a face mask. The staff member asks the client their name to check their name off the list, hands them a sheet of paper that the client puts in their dashboard with the patient’s first and last name, and places a green marker under their windshield wipers. They are asked the following questions:
- Have you or anyone in your family been exposed to the Corona virus or have symptoms of the Corona virus? If yes, they are asked to reschedule their appointment in 2 weeks or can demonstrate a negative test result within the last 24 hours.
- Is your pet on any medication we should be aware of or have any symptoms of sneezing, coughing, runny nose, tearing eyes, diarrhea or vomiting? If yes, they are told to wait until the information is reviewed by the Veterinarian on staff for guidance on the next step.
- Is there anything else that we should know about your animal’s behavior or temperament or any other concerns? The information is recorded and brought to the medical staff’s attention for guidance.
The staff then guides the client to follow the parking lot signage to one of two (2) check-in/payment stations. Each staff member will be wearing a mask. The services requested by the client are reviewed and any other questions they have answered by a staff member. The patient is retrieved from the vehicle and brought inside the clinic.
Pick-up time for dogs is 4:00pm and for cats is 5:00pm.
Cars line up in the parking lot in a similar manner as check-in with the paper with the patient’s first and last name in the dashboard. While a staff member wearing a face mask reviews post-op procedures with the client, another staff member gets their pet from the clinic and brings it to the car. Any final payment is collected at this time.